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Just activated Samsung Alias U740 and am unable to make calls
dabearsmc
Member

I just activated a new Samsung Alias U740 that was purchased from an online vendor new, unlocked, verizon.  After activating it, I am able to send and receive text messages but not calls.  I have tried powering it off, removing the battery, reinstalling the ballery, and dialing *228 to program again.  I always receive a message that the programming is successful, however still cannot make calls.  Any ideas? 

Thanks in advance.

Labels (1)
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Re: Just activated Samsung Alias U740 and am unable to make calls
lewisr13
Leader

What happens when you try to call? Did you use *228 option 1 and option 2?

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Re: Just activated Samsung Alias U740 and am unable to make calls
dabearsmc
Member

Yes, I activated *228 and it says programming successful and the phone

restarts. I also have used Option 2 to update roaming profile, and it says

successful and the phone restarts. I have done both of these several times

and still cannot make the test call #832 or any other call, or receive

calls. Thanks

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Re: Just activated Samsung Alias U740 and am unable to make calls
lewisr13
Leader

What happens when you try to make a call? Any errors? Any messages?

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Re: Just activated Samsung Alias U740 and am unable to make calls
dabearsmc
Member

Nothing happens. No errors, no messages. I input the number and press

send. The screen shows calling.... for about 10 - 20 seconds and then it

goes back to the default screen. No dial tone, etc.

As far as receiving calls when I call the phone from another phone, it goes

to voicemail after several rings.

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Re: Just activated Samsung Alias U740 and am unable to make calls
vzw_customer_support
Customer Support

Hey dabearsmc!

Sounds like we have quite the problem on our hands! Let's get it fixed! Have you tried to deactivate any call forwarding through dialing *73? That would allow calls to come through. Also, we might want to manually program your phone to make sure that the right number is programed on the phone. Dial *611 to get that done. You are making a connection to our network if you can text. This may be an issue with your number on our network, so I would recommend calling into Tech Support for further troubleshooting. Please update us so we can see if anything else needs to be done.

Thanks!
MichelleG_VZW

Please follow us on Twitter @vzwsupport

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Re: Just activated Samsung Alias U740 and am unable to make calls
dabearsmc
Member

Thought the phone may be defective, so the vendor replaced it. Activated

the phone online and through *228. Same results. Shows programming

successful, but cannot make or receive calls. Cannot get the test call #832

to go through, cannot get either suggestion below *73 or *611 to go through

either. Not sure where to go from here.

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Re: Just activated Samsung Alias U740 and am unable to make calls
lewisr13
Leader

Call Verizon.

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Re: Just activated Samsung Alias U740 and am unable to make calls
vzw_customer_support
Customer Support

Dabearsmc, it sounds like you did everything correctly since *228 went thru. Hopefully this issue is resolved, but if not, I can provide a few more steps. Make sure your old phone is turned off and attempt programming again. If no change, we'll need to further review your account. Please send me a direct message with your name and mobile number. I followed you to complete this request, just hover over my name to send a direct message.

MarquiaF_VZW
Follow us on Twitter @VZWSupport

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