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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
KYOCERA DURAXV E4819 DOES NOT RECEIVE TEXT
KF65
Member

Just bought this phone for my mother who doesn't understand a smart phone, tried to receive a text on this phone and the text will not come thru, the phone can send text all day long if needed, she relies on text from her doctor and pharmacy.

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Re: KYOCERA DURAXV E4819 DOES NOT RECEIVE TEXT
vzw_customer_support
Customer Support

It sounds as if either something is not set correct on the phone, or the phone is not provisioned properly. You can try to do a factory or master reset of the device. Instructions do perform this can be found on the following link. https://www.verizon.com/support/knowledge-base-214761/

 

The other option is to contact our Customer Care team to troubleshoot the phone to ascertain the cause. - ErichC_VZW

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Re: KYOCERA DURAXV E4819 DOES NOT RECEIVE TEXT
Kyocera_Support

Verizon will be retiring their 3G (CDMA) network soon, so newer devices, like the Kyocera DuraXV Extreme (E4810), do not include CDMA support.  If a user takes a SIM card from their older phone which supported CDMA and puts it into their newer CDMA-Less phone, they can experience the problem of not receiving text messages.  From your description, the problem you are experiencing might be this same problem.  If so, it can be fixed by calling Verizon Customer Support and asking them to add the CDMA-Less features to your line.  This tells their network to treat your new phone as a CDMA-Less phone.