Kyocera DuraXV LTE USB mode charge only

[KJP_SLC]

I recently activated a Kyocera DuraXV LTE moving from an LG VX8300.

1. I want to connect my Kyocera DuraXV LTE to my PC, but the phone setting #6 for USB mode is "grayed out" and says Charge only. How do I activate this function? I don't want to pull the SD card every time to copy my music over.

Thanks!

[vzw_customer_support]

KJP_SLC, removing the SD card each time is an inconvenience. We are here to assist. We would like to start by providing the correct steps. Please click on the following web page https://www.verizonwireless.com/support/knowledge-base-214800/. Are you able to complete the process by using the steps on that web page? And if not what happens?

DavidC_VZW

[KJP_SLC]

Thanks for responding so quickly, but I must not have provided you with enough information about my situation. My USB setting is Grayed Out and I cannot SELECT it. The option is dead.

Thanks

[vzw_customer_support]

We definitely appreciate the additional information. Allow us to gather more details to be on the same page. When did you fist notice this issue with the USB setting? Did anything change with your phone before the problem started?

VictorC_VZW

[KJP_SLC · Accepted solution]

Thanks for responding. After emailing Kyocera tech support, they suggested I might need to try another USB cable. They were right. My old cable when connected to my PC charged the phone without activating the USB phone feature. The newer cable charged the phone and activated the USB feature.

My issue is resolved.  🙂

[dalsquared]

Incorrect.  I followed all the steps until the final one, 'select USB mode', because it was grayed out and therefore unselectable.  Help!

[dalsquared]

Sorry for my last post, I jumped the gun.  I found another cable, tried it and lo and behold.  It worked.  So scratch my last comment, your solution worked.  Thanks.

[vzw_customer_support]

We want to make sure that all is well with your device and its service, as we've viewed your most recent message stating:

"Sorry for my last post, I jumped the gun.  I found another cable, tried it and lo and behold.  It worked.  So scratch my last comment, your solution worked."

Please let us know if everything is OK. Thanks!  Thanks.-Robert C.

[vzw_customer_support]

That's great! I'm happy to learn that everything is working with the different cable. Thanks for the update. Kevin