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Kyocera DuraXV+: unable to access AOL email
tbonetylerc
Member

Brand new Kyocera DuraXV+: unable to access AOL email: I get the following edit: "Sorry! It looks like you're using an unsupported browser...."

I have called Verizon tech support twice and no one seems to know how to fix.  One Verizon rep dumped me on the AOL support line.  Since I can access AOL on all my other devices, AOL says its not their problem. One Verizon rep called a Kyocera rep and claims Kyocera has no idea either.  Frustrating as this phone is advertised as AOL email compatible. (Other internet services do work fine ie their ESPN app and Facebook app.  Weather bug does not work)  Any ideas on how to get AOL email to work on this phone?

TC

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Re: Kyocera DuraXV+: unable to access AOL email
vzw_customer_support
Customer Support

Being able to access your email is a must tbonetylerc. Let’s get this figured out. How are you adding the email to this device? What is the incoming port/outgoing port information that you are using? Click here for instructions: http://spr.ly/65888NToC. Also are you able to use the mobile web browser to access the email?

 

AlbertoR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Kyocera DuraXV+: unable to access AOL email
tbonetylerc
Member

I am attempting to access my Email via the email app loaded on the phone when I received it. Menu-Mediacenter-internet-email.  Aol is preloaded.  When I attempt to Log on I receive the following: "Sorry! It looks like you're using an unsupported browser...."  I have made numerous calls to Verizon, who claims its AOL's fault, who claims it Kyocer's fault who them claims its Verizon's issue. Just going in circles with all the various support reps.

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Re: Kyocera DuraXV+: unable to access AOL email
tbonetylerc
Member

Here are the specs for this phone:

Software version:

5.111VZ

PRL Version:

54185

ERI Version:

5

Browser version:

Verizion Opera Mini 6.0.3.00275

Media Center Version:

5.0.5.1

MSUI Version:

MS UI 32.0

HW Version:

1020

MEID

[Removed]

Brew Mobile Platform:

Brew MP 1.0.4.608

IMEI [Removed]

personal information removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator.

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Re: Kyocera DuraXV+: unable to access AOL email
vzw_customer_support
Customer Support

tbonetylerc, thanks for sharing those additional details. We certainly want to help get to the bottom of this concern with accessing AOL email right from your phone. We see that the DuraXV+ originally launched in 2015 so it's certainly possible that with recent changes, the applications may no longer be compatible. We still want to do everything we can to help get the answers that you're looking for.

 

Your software version is definitely up to date which is great news! Let's look over some additional information. Are you able to access the browser directly to check your AOL mail instead of using the AOL application? Has the AOL app ever worked on this phone before?

 

SamanthaT_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Kyocera DuraXV+: unable to access AOL email
tbonetylerc
Member

While I am able to access many websites via the browser, I am unable to load aol. This phone is brand new and I have never been able to access the factory loaded aol app on the phone. (Nor the factory loaded  weatherbug app)

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Re: Kyocera DuraXV+: unable to access AOL email
deloused
Sr. Member

You'd need to use a different phone with a compatible browser for those to work. AOL currently supports more recent Apple, Android, BlackBerry & Windows mobile devices. (Listed below)-

What are the minimum system requirements for AOL Mail? - AOL Help

WeatherBug provides similar support, (with the exception of BlackBerry)

Desktop & Mobile Weather Apps | WeatherBug

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Re: Kyocera DuraXV+: unable to access AOL email
tbonetylerc
Member

Deloused,

What specific military grade flip phone offered by Verizon will access AOL?  All reps have said this one would.  The other option is Samsung Convoy. Not can be 100% sure.   These apps are preloaded so it seems support or browser upgrades should be available to accommodate..

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Re: Kyocera DuraXV+: unable to access AOL email
acraftylady2
Sr. Member

I use AOL but with an app on my smart phone.  I find AOL works horrible from a mobile browser using the .com site.  Mobile email of any kind to me works so much better using an email app.  The AOL email app is very nice if you can use that.  Mary

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Re: Kyocera DuraXV+: unable to access AOL email
vzw_customer_support
Customer Support

tbonetylerc

 

It is very important for you to have email access. We're sorry to learn about the issues with using AOL email from your browser. Let's take a closer look into this. With regard to the phone's browser, it uses Opera Mini which may not be compatible with certain websites. This is the browser used for some basic devices and the phone is operating as designed. We understand that you're getting an error message when you try to open AOL from the browser, but what happens when you try to use the AOL application?

 

 

 

 

SheritaH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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