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Kyocera duraxv extreme
joel777eagle
Member

I just got a Kyocera DuraXV Extreme from Verizon. I can not receive text. I can send text but not receive text.

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Re: Kyocera duraxv extreme
vzw_customer_support
Customer Support

Are you getting any kind of error message? 

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Re: Kyocera duraxv extreme
Kyocera_Support

Verizon will be retiring their 3G (CDMA) network soon, so newer devices, like the Kyocera DuraXV Extreme (E4810), do not include CDMA support.  If a user takes a SIM card from their older phone which supported CDMA and puts it into their newer CDMA-Less phone, they can experience the problem of not receiving text messages.  From your description, the problem you are experiencing might be this same problem.  If so, it can be fixed by calling Verizon Customer Support and asking them to add the CDMA-Less features to your line.  This tells their network to treat your new phone as a CDMA-Less phone.

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Re: Kyocera duraxv extreme
vzw_customer_support
Customer Support

Joel777eagle, I depend on my text messaging constantly, so not being able to receive text is very alarming. I will be more than happy to assist. Please share with me are able to make and receive calls? Also, confirm for me what phone did you previously use before this current one?

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