We want to be sure you’re able to pair the phone with your lap top, BobBlue and I’m happy to help you today. Let’s go over a few details and take steps towards a solution.
Just for clarification, are you receiving any error messages when you attempt to pair the phone and laptop? Have you been able to pair both devices at any point? I have included details on how to create a paired connection here http://vz.to/2rixOdT Please provide a few additional details and we will be ready to continue helping.
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Thanks for checking in. I returned the device to a local dealer as a ‘defective’ device. I’m travelling for the next week so I had to return it within 14 days. I’m scheduled to pick up a new one when I return and start the ‘pairing’ exercise once again. I’ll check in with you when I return. Bob