Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
LG Cosmos 2 multimedia text errors
Joke9
Member

Hi,

I am getting a "failure" upon sending or receiving text messages that contain pictures. This is a basic function and I don't expect requires an additional service activation. Texting alone works well. The "failure" occurs only when I send a photo or receive one from another phone.

Any thoughts?

Joke9

Labels (1)
0 Likes
Re: LG Cosmos 2 multimedia text errors
vzw_customer_support
Customer Support

Hey Joke9:

You're right about the fact that it shouldn't require any extra features to activate picture messaging. It's included with any text package. I suggest dialing *228 and choose option 1 to reprogram your phone. After powering it off/on, retest. Let us know the results and we'll take this a step further if necessary.

Thanks,

MikeS_VZW
Follow us on Twitter @VZWSupport

0 Likes
Re: LG Cosmos 2 multimedia text errors
Joke9
Member

Thanks for the reply. I will try that.

I expect reprogramming will not erase any contacts or stored data?

Joke9

--------------

Hey Joke9:

You're right about the fact that it shouldn't require any extra features to activate picture messaging. It's included with any text package. I suggest dialing *228 and choose option 1 to reprogram your phone. After powering it off/on, retest. Let us know the results and we'll take this a step further if necessary.

Thanks,

MikeS_VZW

0 Likes
Re: LG Cosmos 2 multimedia text errors
Ann154
MVP MVP
MVP

Dialing *228 won't erase anything.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: LG Cosmos 2 multimedia text errors
Joke9
Member

Thanks for the reply.

It is the "re-programming" of my phone that I am concerned about. Not

dialing *228.

0 Likes
Re: LG Cosmos 2 multimedia text errors
Joke9
Member

Hi,

Well, I reprogrammed my phone as recommended (*228) and it locked me out.

I had a phone lock set and it now does not recognize my pw.

Does the lock code default to the factory setting?

Joke9

0 Likes
Re: LG Cosmos 2 multimedia text errors
Joke9
Member

I got the phone lock reset, so, I'm good there.

However, the picture / text message function is still not working.

Could it be not part of my account?

Joke9

0 Likes
Re: LG Cosmos 2 multimedia text errors
SuzyQ
Sr. Leader
Sr. Leader

If you have a TOTAL data block on the line, it will prevent picture messaging.  You can block most of the data features but still maintain the ability to send/receive pictures.  Call customer service, and check to see if there is a National Access data block on the line. 

and also have them check to see that picture messaging is properly set up on the line...

0 Likes
Re: LG Cosmos 2 multimedia text errors
Joke9
Member

Thank you for the reply and advice. I will visit a Verizon store.

0 Likes