Hello Verizon Community!
I need your help!
My phone today just started acting weird -- I am unable to make or receive calls, but I can text message with no problems. The sound works (alarm is fine, text message tone), but I can't even call my voicemail. There is absolutely no sound when I try to call or when I receive a call. And during a phone call, the other person on the line is unable to hear me, and I am unable to hear them. Help?
Try removing the battery with the phone on, then reinserting the battery and restarting the phone. Simple but effective in a lot of situations.
If that doesn't work, then you will likely need to visit a store with a tech dept that can look into it. How old is the phone? If it's still under warranty you can get it replaced if they cannot fix it.
I tried the removing the battery suggestion, and it still is the same
I will definitely go to the Verizon store. Ooooo and good point -- it's still under warranty. Thank you so much!