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LG Cosmos 3 Black Screen

My daughter recently tried to clean her screen with her finger and when she pushed on it the screen went black and has not come back yet.  We have tried to restart the device and pull the battery, but nothing has changed.  Is her screen dead?  Please advise.

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Re: LG Cosmos 3 Black Screen
Customer Support

I am sad to hear about your daughters phone beastlymaster! The screen on the LG Cosmos 3 if pretty strong. It sounds like she may have pressed a little to hard. This can cause the screen to become pixelated. I do apologize, this would be considered physical damage. Do you have insurance on her line? If so, you can file a claim here. Let us know if we can help with anything else.

Thanks, BobbyS_VZW
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