That is definitely odd, but we certainly want to make sure that your contacts can be restored. Since you have had the new device has it been activated and are all services working? Does the error message state anything else or just "214"? Also, let's try resetting the application itself. Take a look here to see how http://www.verizonwireless.com/support/knowledge-base-16286/.
Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!