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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
LG Cosmos basic phone
lorriel
Member

When I make a call with this phone the person on the other line can't hear me and I can't hear them.  Any ideas how to fix this?  I have even tried a different battery and it still won't work. Thank you for your help

Labels (1)
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Re: LG Cosmos basic phone
LatinCowboy505

Sounds like the mute is turned on.

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Re: LG Cosmos basic phone
vzw_customer_support
Customer Support

You should be heard, lorriel! Lets try to figure this out. Is the device in a case?  Can you hear the person on the other end? Is there any physical or liquid damage? Share the additional details so that I can assist.

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport

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Re: LG Cosmos basic phone
lorriel
Member

The device is not in a case.  I cannot hear the person on the other end.  We have put a different battery in and it still doesn't work.  It can still be used to text though.  There is no damage to the phone. Thanks!

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Re: LG Cosmos basic phone
vzw_customer_support
Customer Support

Hi Lorriel,


Great info! Does this happen on every call or certain contacts? Is the issue occuring in one location or everywhere you go? Please accept my follow, and send a DM with your mobile for account review.

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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