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LG Cosmos basic phone
lorriel
Member

When I make a call with this phone the person on the other line can't hear me and I can't hear them.  Any ideas how to fix this?  I have even tried a different battery and it still won't work. Thank you for your help

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Re: LG Cosmos basic phone
LatinCowboy505

Sounds like the mute is turned on.

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Re: LG Cosmos basic phone
vzw_customer_support
Customer Support

You should be heard, lorriel! Lets try to figure this out. Is the device in a case?  Can you hear the person on the other end? Is there any physical or liquid damage? Share the additional details so that I can assist.

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport

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Re: LG Cosmos basic phone
lorriel
Member

The device is not in a case.  I cannot hear the person on the other end.  We have put a different battery in and it still doesn't work.  It can still be used to text though.  There is no damage to the phone. Thanks!

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Re: LG Cosmos basic phone
vzw_customer_support
Customer Support

Hi Lorriel,


Great info! Does this happen on every call or certain contacts? Is the issue occuring in one location or everywhere you go? Please accept my follow, and send a DM with your mobile for account review.

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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