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LG Cosmos
roseybud333
Member

Having a bit of an issue. . . every time I try to launch mobile im, the phone shuts off and turns itself back on. . . What is the cause of this and how do I fix it?

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Re: LG Cosmos
SuzyQ
Sr. Leader
Sr. Leader

You can try deleting the mobile IM and then re-installing it (with a phone reboot in between) since it sounds like the app has become or is corrupted.

Re: LG Cosmos
vzw_customer_support
Customer Support

Hello roseybud333,
I would love to assist you!  SuzyQ offered a great suggestion!  If you are still unsuccessful please provide your device type and we can continue troubleshooting your phone.  Thank you! 

TominqueB_VZW
Please follow us on Twitter @VZWSupport

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Re: LG Cosmos
terri829
Member

My LG Cosmos is shutting itself off now too. I purchased a new battery for it, but it still turns itself off in the middle of the night most nights? What is up with this? I have alarms set that don't go off because the phone is OFF ! Totally upsetting, especially when it is my alarm clock system. Hummm... Help, Please?

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