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LG Exalt: Backup Assistant Not Installed and The Cloud is Not Working
MatrixOutsider

Hello,

I just bought and activated a new basic phone on my existing plan.

However, I tried to transfer some contacts with a .csv file, but I am unable to do so.

First of all, the Backup Assistant is not installed, and I don't see any way of installing it.

In my "Media Center" folder, there are only three items:

1. Music

2. Ringtones

3. Notification sounds

How do I get the app on this phone?

Secondly, the Cloud in the "Verizon Apps" is not working.

I get a "Verizon Cloud has encountered an error. Please close application and try again (code:10020)".

What is wrong with this phone?

It is very frustrating to get a crippled phone like this.

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Re: LG Exalt: Backup Assistant Not Installed and The Cloud is Not Working
vzw_customer_support
Customer Support
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Re: LG Exalt: Backup Assistant Not Installed and The Cloud is Not Working
MatrixOutsider

Somehow, I skipped over the startup wizard that allowed me to connect to the cloud.

I had to reset the phone back to factory defaults, and this allowed me to get into the cloud.

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