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LG Exalt VN220
jailpolice
Member

I am having a problem with my LG exalt vn220. All of a sudden I cannot send or receive emails! This has been going on for over a month. I made NO changes to the phone settings. It just happened. Any Idea how to solve this?

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Re: LG Exalt VN220
acraftylady2
Sr. Member

If using an app try deleting the account and setting it up again in the app.  

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Re: LG Exalt VN220
vzw_customer_support
Customer Support

We are sorry to hear that you are unable to get your messages. With regard to the email process are you using the email application or the one that was downloaded to your phone originally? 

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Re: LG Exalt VN220
jailpolice
Member

the original one, I beleive 

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Re: LG Exalt VN220
jailpolice
Member

I'm sorry but I do not know what that means. Not sure if I can delete account or know how to do it.

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Re: LG Exalt VN220
acraftylady2
Sr. Member

If you are using an email app open the app and delete the email account in the app and set it up again just like when you first got the phone.

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Re: LG Exalt VN220
vzw_customer_support
Customer Support

jailpolice, 

 

We want to make sure that you don't miss any important messages. Do you have this issue with accessing emails when your device is connected to Wi-Fi or our cellular network? Let's disable Wi-Fi in Settings. Next, connect to our cellular network. Are you able to browse the internet on your device with no issues? Are you able to send and receive emails on your device? 

 

 

Lasina_VZW

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Re: LG Exalt VN220
jailpolice
Member

I cannot receive or send emails on my phone. I have tried many times and many ways to set up my email again manually with no luck. Maybe I have the wrong settings if you could help with that. I used AOL mail. I have no issues with browsing the internet. I have no issues sending or receiving emails on my laptop. 

Thank you for your help.
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Re: LG Exalt VN220
acraftylady2
Sr. Member

Most email apps have the option to select AOL, yahoo or Gmail and automatically set it up.  I have never had to manually set up AOL mail in an email app.  You should be able to Google for the correct servers and stuff for AOL.  

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Re: LG Exalt VN220
vzw_customer_support
Customer Support

jailpolice, we know how vital it is for you to be able to have access to your email and we want to help.

Fist, you will need to uninstall the email app.

On the LG Exalt 4G. Dial ##7764726220. Enter 000000 as the service code. Go to the application section, select the desired app, and click uninstall.

Once the app is removed follow these steps.

1-Go to Menu.
2-Scroll/select 'Get it Now/Media Center'
3-Tools on the Go or Browse and Download
4-Get New Applications>Email, and then Mobile Email.
5-Highlight the option you'd like. (Make sure this is included in her plan)
6-Complete the installation and select Yes.
7-Agree to the terms and conditions.
8-Select Other for email provider.
9-Log in with your credentials and select Sign In.

Let us know if you run into any issues. We are standing by to help you.

JacobG_VZW

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