Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
LG Extravert 2 won't receive picture messages.

My Extravert 2 receives picture messages sometimes.  Sometime it works, sometimes it doesn't.  This happens within minutes.  If a picture doesn't come in, the sender re-sends it and it works.  When I try to send a picture message, the recipient gets the picture, but I get a message that says message retrevial cancelled.  Any clue to what is causing this?

Labels (1)
Re: LG Extravert 2 won't receive picture messages.
Customer Support

I know how important it is to send and receive pictures George! Let's get some additional information and explore options to resolve! When did this picture messaging issue start? Do these failed incoming/outgoing pictures are only with specific contacts or all contacts? Are you having any issues transfering/uploading pictures to your online album?


Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!