Wow catycatsny! I want you to have a working phone. Are you still having trouble with the touch screen? Calibrating the screen http://bit.ly/WnJyWS is definitely one of the best things to try when the screen seems to have trouble recognizing where you're touching. Sometimes, removing and reinserting the battery http://bit.ly/VWhsEG may clear up the issue, or at least provide temporary relief until you can get through the calibration. Was the phone exposed to any liquid? Any physical damage? How long ago did you purchase the Extravert? Please share if you're still having trouble.
Please follow us on Twitter @vzwsupport
My phone has the same issue. Pulling out the battery and SD card, then reinserting them and powering up did nothing. The recalibration option requires being able to press the menu "button" on the touchscreen. This won't work because no matter where you touch, the "contacts" list opens up. JenniferH, do you have any other ideas?
Have you Tried this Site as for some Help on the Phone or LG's customer Service.. when i Googled the info i got what Jennifer suggested i would also suggest pulling the Battery and leaving it out for about 30 min. before you re-insert hold down the Power button for 30 sec. give that a Try..