$500 via Verizon e-gift card (sent w/in 8 wks). Activation of 4G LTE/5G phone on 5G Get More plan req’d. Device must remain active for 45 days. $500 charge back if service cancelled w/in 12 mos or eligibility req’s are no longer met. See vzw.com/bring-your-own-device for details.
What are you trying to download? Are there any usage controls or data blocks on the phone? If you are the account owner, call customer service 9800)922-0204 or 8611 from your phone to check the status.