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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
LG Octane won't erase messages
14billam
Member

It gives me the message that I have erased the messages, but they won't erase for anything.

I've tried taking out the battery and resetting my phone, nothing will work.

If anyone has any ideas on something I can try, that'd be great because my inbox is almost full.

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Re: LG Octane won't erase messages
SuzyQ
Sr. Leader
Sr. Leader

Text messages?  Voice messages?

Voice messages - resetting your phone will not help as the voicemail is on Verizon servers, not your phone.  Do you have any saved messages that may be taking up space?  Any new messages not listened to?

Text messages - clear your sent messages and draft folder as well as your inbox.  Do you have any messages that you have locked that are not getting deleted?

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Re: LG Octane won't erase messages
vzw_customer_support
Customer Support

Hello and happy Sunday 14billam,

As your wireless provider, we are here to help and support you in any way we can. We would like to showcase this to you today. May I ask have you tried the steps that SuzyQ listed? Thanks SuzyQ! If so then what were the results? If you are still having issues then please specify is it with text messaging or voice mail messages. If voice mail messages then we have a quick internal method that will work but you may have to re-setup your greeting. We are eagerly awaiting your reply.

Thank you...

Arnett_VZW
Please follow us on twitter @VZWSupport

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Re: LG Octane won't erase messages
14billam
Member

Sorry, I am talking about text messages.

I just deleted my drafts, and my sent messages delete without a problem. Whenever I go to delete the entire conversation, only the sent messages with delete. I can manually delete about 1/3 of my received text messages, but certain messages it will NOT erase no matter what.

I've gone into a verizon wireless store where they hard reset my phone 4 times (even though I told them I already had...) and spent about 45 minutes there to have them do everything I have tried at home. And when they called customer service, they basically just suggested I get a new phone even though I do NOT want to upgrade or switch phones, I want assistance fixing this phone.

Message was edited by: Maggie Billadeau I also have no locked texts.

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Re: LG Octane won't erase messages
vzw_customer_support
Customer Support

Hey there 14billam,

Thanks for the additional information.  Even after the hard reset, the messages are still stored on the phone? That is certainly odd.  What happens when you try to delete a message? Does it not provide you with that option or does it give you an error message?

Any physical or water damage done to the device? How long have you had it for?


Nicholas_VZW
Please follow us on twitter @VZWSupport

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