The cell phone has not been near water, has not been dropped, and has not been mishandled. All I did was to go to "Settings" in an effort to get details about my cellphone because I wanted to contact Verizon about call plans. Before I got to the correct button, I saw the "suggestion" or question about whether I had updated my software recently. I had not, so I selected that option. At first, the procedure seemed to succeed---or, at least, the image went off the screen and I sensed that something was happening. The next event was a short, quick message, "incorrect software installed." Only the logo appeared on the screen and on the outside lid. Since then, I have tried charging the phone and, when it is plugged in, the logo shows. When it is not plugged in, the logo will show for about fifteen seconds if I push"End." I plan to visit a local Verizon store tomorrow (after Atlanta streets are truly passable). My own notion is that, somehow, the battery got zapped and will have to be replaced.
