New is a relative term. The point is they assured me it would work in
Canada where my 2007 model LG no longer did.
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Personal information removed to comply with Verizon Wireless Terms of Service
As I said sounds like a LG issue not a Verizon issue as Verizon does not have native service in Canada. And you said your other devices work. Hence is an issue with the DEVICE and not the service.
We truly want to help in any way we can, TaraB1960. We want your phone to work for you while traveling. Please ensure your System Select setting is set to Automatic, http://spr.ly/6589DZHNS. What signal is showing on your device while in Canada? Has there been any damage to your device?
DanielleR_VZW
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