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LG VN170 txt message delete problem.
firestorm31z
Member

I have a basic phone, LG VN170.  I am having trouble deleting this one txt message.  it apparently got corrupted somehow.  this text msg is viewable, but the info on it is incorrect.  it had the name of one contact and the txt body belonged to another contact.

I can't delete this one txt message.  I also can't mass auto-delete the inbox txt.

how do I fix this?

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Re: LG VN170 txt message delete problem.
vzw_customer_support
Customer Support

We are happy to assist you with this text-messaging issue, firestorm31z. Please follow the instructions below and let us know if this resolves the issue.

 

Delete individual messages

From the main screen, press the left soft key to choose Message.

Select Inbox then press OK. Select a 10-digit mobile number / Contact then press the left soft key to choose Erase.

Select Yes then press OK.

 

Delete multiple messages

From the main screen, press the left soft key to choose Message.

Press the right soft key to choose Options.

Select an option then press OK.

Erase Inbox

Select an option then press OK.

All (read and unread) Messages

Only read Messages

 

Erase Sent

Select an option then press OK.

Yes

No

 

Erase Drafts

Select an option then press OK.

Yes

No

 

Erase All Messages

Select an option then press OK.

All Messages including Unread

All except Unread Messages

-Antonio

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Re: LG VN170 txt message delete problem.
firestorm31z
Member

i tried those commands  they did not work.  all it did was lock the phone up and it timed out before rebooting. 

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Re: LG VN170 txt message delete problem.
firestorm31z
Member

i tried those commands  they did not work.  all it did was lock the phone up and it timed out before rebooting.

i'm dealing with a corrupted text message that had the header of another contact and the body of the txt message was from PJ's cafe contact.

the other thing is, usually, the inbox tells me i'm running out of text message space when it nears 300 messages.  with the corrupted text in there, it blew past the 300 limit to 350 messages.

i've deleted most of the text manually.

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Re: LG VN170 txt message delete problem.
vzw_customer_support
Customer Support

Hello, firestorm31z. We are sorry to hear about the issue you are having with your phones messaging application. Have you tried doing a Factory Reset? Also, do you have all your contacts, photos, etc backed up? *Cassie

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Re: LG VN170 txt message delete problem.
firestorm31z
Member

I found a partial solution to it. 

I locked the corrupted txt that could not be deleted and was able to auto delete the the old txts.

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