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LG VX8300 switches to handset mode during call...

Hoping someone can help me with this. I am in car sales and one of my clients has a 2016 Toyota Highlander LE Plus. He also has an LG VX8300 flip phone with Verizon and during a phone call, the phone will automatically switch to handset mode (it goes back to the phone's speaker instead of coming out of the vehicle's). Anyone have any experience with this? I could not seem to resolve it.

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