Lg voyager vx 10000 basic vs smart phone

[SooZeeQue]

I purchased an lg voyager vx 10000 to use as a basic phone and to replace my current basic phone. I understood that this phone could be used in this way but whenever I try to switch on my account it says I have to upgrade my pan?? Does anyone know anything about this phone and/or situation? Thanks!

[pherson]

What specifically is the complete name of the priceplan that you are currently on?

Thanks

[SuzyQ]

I loved my LG Voyager!!  And I like your username too. 

The Voyager is a multi-media phone, and the plan change it may be referring to is a "Pay as you Go" data plan that needs to be added.  There's no charge unless you use data, at $1.99 per mb, but you still have to add the plan option.  You can block all data to ensure you are not going to accidentally activate something that will use data, since the phone does have a simple html browser.

[vzw_customer_support]

SooZeeQue,

Thank you for reaching out to us. I am sorry to hear that you are having issues with changing a phone on your plan. The voyager is a basic phone so unless you have an outdated plan or phone specific feature you should have no trouble activating it. What plan are you currently on? What model phone is it replacing? Keep us updated so we can make sure to get this set up properly.

Thank you,

TonyG_VZW
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