Live Chat doesn't do anything
cantara256
Enthusiast - Level 3

Verizon's Live Chat doesn't do anything.

I select Live Chat; then I say I need help with "Traveling Abroad"; and then... nothing happens. What am I missing here? I'm on Mac OS X 10.9.4, tried Safari and Chrome, both latest versions.

Thanks,

Raul

Screen Shot 2014-09-18 at 7.04.26 PM.png

Labels (1)
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Re: Live Chat doesn't do anything
ynggrsshppr91
Specialist - Level 2

You need to call.

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Re: Live Chat doesn't do anything
cantara256
Enthusiast - Level 3

Why? And how? Wait until I get back from Europe when I no longer need it?

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Re: Live Chat doesn't do anything
ynggrsshppr91
Specialist - Level 2

You should have made the change before you left so that's on you. If you want to call and get it while you are there the number is 1-908-559-4899.

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Re: Live Chat doesn't do anything
cantara256
Enthusiast - Level 3

Like I said in my original email, I did call before I left. I got the number by walking into a Verizon store and asking them how to unlock my phone, and they said I should call the Global support number. I did both of those things before I left.

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Re: Live Chat doesn't do anything
ynggrsshppr91
Specialist - Level 2

I'm not Verizon so I didn't get the email, and the above post says nothing about any of that. Unless you have a 3g phone you don't need anything unlocked. Almost all 4G phones come globally unlock and always did.

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Re: Live Chat doesn't do anything
cantara256
Enthusiast - Level 3

One of my fellow travelers has an iPhone 5, factory unlocked, and has exactly the same problem.

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Re: Live Chat doesn't do anything
vzw_customer_support
Customer Service Rep

cantara256,

We can help make sure you are able to use your phone while traveling! We have a Virtual Calling Card that you can use to reach out to our Global Support team, toll-free, from any landline. Please follow the instructions here: http://vz.to/J2vhyf for assistance.

SarahO_VZW
Follow us on Twitter @VZWSupport

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