I am so sorry to hear about the screen going out on your phone! Have you gotten a chance to review your replacement options? The memory card on the Env3 is only designed for pictures, videos and sound files. Had you previously used Backup Assistant on your phone to sync the contacts? You can log into My Verizon online and check to see if your contacts are in the system. It would be my pleasure to continue working with you if needed.
Follow us on Twitter @VZWsupport