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My Intensity II phone often receives texts as all symbols or group messages as blank screens. How can I convert these to readable texts?
Intensity2user
Newbie
‎02-20-2015 06:38 AM

My Intensity II phone often receives texts as all symbols or group messages as blank screens. How can I convert these to readable texts?

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Re: My Intensity II phone often receives texts as all symbols or group messages as blank screens. How can I convert these to readable texts?
vzw_customer_support
Customer Service Rep
‎02-22-2015 06:43 AM

Intensity2user,

Being able to read your texts is really important and we'll be happy to help you get them working correctly. How long has this issue been going on for? Has texting ever worked correctly for you?

Also, when you receive texts as all symbols do you know what is contained in those texts? Are there any images in them by chance? Even a smily? If the person sending you the message tries to send it again are you able to read it?

SarahO_VZW
Follow us on Twitter @VZWSupport

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