Being able to have the person on the other end of the phone hear you is extremely important! I am sorry to hear that your microphone doesn't seem to be working. Let's see what we can do here. Is there anything covering the microphone? Often times new phones have plastic film on them that could block this. Did you add a case to the phone at all? Please share some additional details so that we can help get you back in action ASAP!
ErinW_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!