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I Should mention I also spilled water on it yesterday and it has been in rice for 24+ hours
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I'm sorry you're having this issue with your Cosmos Carriesayre! My first question was going to be if it has been dropped or wet at all? Since it was wet, this is happening because it was wet. Putting it in rice is great, but not guaranteed to work. The best thing would be to file an insurance claim if you have insurance. You can file here: http://bit.ly/T3945e
Thank you,
VanessaS_VZW
Follow us on Twitter @VZWSupport
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I'm sorry you're having this issue with your Cosmos Carriesayre! My first question was going to be if it has been dropped or wet at all? Since it was wet, this is happening because it was wet. Putting it in rice is great, but not guaranteed to work. The best thing would be to file an insurance claim if you have insurance. You can file here: http://bit.ly/T3945e
Thank you,
VanessaS_VZW
Follow us on Twitter @VZWSupport