I'm sorry that your father's phone cannot make/receive calls, we want your his phone to work as intended, JEAGEN41. We need some additional information in order to assist you further. Is your father’s phone part of our prepaid or postpaid service? What is the phone model (Motorola is the manufacturer)? What is his ZIP code?
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!