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No service at my house for the last week.
mego2000
Member


Any idea what could be happening.  Our service has never been great at our house maybe about 3 bars, but the last week we have dropped to 1 bar and constantly are getting dropped calls.  I called Verizon and she said there was no call degradation in my area and I should dial ### when a call is dropped but when I do this I just get call failed.  We have 4 phones at our house and all of them have the same problem.

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Re: No service at my house for the last week.
vzw_customer_support
Customer Support

That's definitely a week too long! I want to ensure we dive further into the issue, mego2000! What zip code are you located in? What device do you have?

To clarify, When dialing ### you will receive an error message. The ### sequence after a drop call will help identify which calls are being dropped as we'll see a fail to the ### sequence in the call records.

YosefT_VZW
Follow us on Twitter @VZWSupport

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Re: No service at my house for the last week.
mego2000
Member


Our area code is 16137.  We have 3 phones that all have the same behavior an Iphone 4 , Iphone 5 and Droid Razr.

Thanks

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Re: No service at my house for the last week.
mego2000
Member

Any idea what we can do?  On Friday the Verizon rep said they would look into it and call back on Monday but we never received a call back.

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Re: No service at my house for the last week.
vzw_customer_support
Customer Support

We always have ideas mego2000! Does service improve once you're outside of this listed location? Do you recall if a resolution ticket was started for your area during your phone interaction with us? Please keep us posted, thanks!

MatthewS_VZW
Follow us on Twitter @VZWSUPPORT

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Re: No service at my house for the last week.
mego2000
Member

I did not hear them mention anything about a resolution ticket. If I drive about a quarter mile down the road I go from 1 bar to 3 bars.  How do I know if a resolution ticket was started?  thanks

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Re: No service at my house for the last week.
Ann154
MVP MVP
MVP

You would have the ticket number if one was started by the rep.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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