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Nokia 2720 V Flip: Music player won't read files

Just recently got this phone, and the music player won't recognize any audio files (mostly mp3s) either in the internal storage or on a microSD card. The files show up in the phone's file manager and can be played individually, it's just the player that can't see them. Anyone know what to do?

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Re: Nokia 2720 V Flip: Music player won't read files
Customer Support

That is a great phone, and we know it is important to be able to listen to your music on it. Don't worry we will make that happen. How did you obtain these audio files that you are trying to listen to? I sent you a Private Message to continue as well. -Rosie