Tech support was able to see that my contacts were on the cloud but could not figure out why they were not downloading to the phone so they transferred me to network engineer and their text response was that I did not have anything saved on the cloud. I saw all my contacts saved in the cloud for a short time but now all I get is advertisements for apps when I try to access my contacts. Can't even print them out now.
I'm so sorry you're experiencing problems getting your contacts switched from your old device to your new device. I'd love to help.
How did you view your contacts in the Cloud? When you ran the Cloud on the new phone, did you select the option to "Restore" your content?
I went to apps and ad-ons, Verizon cloud. It’s not there now. When it was there, all my contacts were there. I clicked on the sync button several times. Each time the phone would cherp and the computer said it was complete. Only contacts on phone are the 7 that came with it.
When I run cloud on the new phone I have 2 options. Backup now or turn off. There is no “restore” option.