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Ooops! Help on text erasure pls!
nottoosavvy
Member

Is it possible to retrieve a text message conversation that was accidently erased on a basic Samsung phone?

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Re: Ooops! Help on text erasure pls!
SuzyQ
Sr. Leader
Sr. Leader

I don't think so - unless the person you were texting with still has the messages on their phone.

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Re: Ooops! Help on text erasure pls!
vzw_customer_support
Customer Support

nottoosavvy,

Thank you for reaching out to us. I understand the importance of knowing your options when it comes to retrieving prior text. Once a text message is deleted from the phone it is not able to be recovered. We do store them in our systems for up to 10 days, however it does require a court subpoena in order to get the messsages, which can take some time. Since it is a basic phone there are not any outside apps they can store the info on, but many smartphones have applications that can be downloaded to save messages. I hope this explains the message saving options. Please let us know if you need anymore assistance.

Thank you,

TonyG
Follow us on Twitter @VZWSupport

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