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Opening Screen on Samsung Core Prime
BobbyPete
Member

Since the latest system update on my wife's Samsung Core Prime device, whenever she tries to turn it on, the opening screen won'the stay on for more than a few seconds. I have gone through every setup screen, and cannot find a solution. Any suggestions, or is this a bug that needs fixing?

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Re: Opening Screen on Samsung Core Prime
vzw_customer_support
Customer Support

BobbyPete, this is very odd behavior. I am so very sorry that your wife is having the trouble. I can imagine how frustrating this may be. Let’s see about getting the phone up and running. Can you please try the following http://vz.to/1Pjd9zq? Please keep us posted on this goes.


TionnaB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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