I make monthly payments on my Samsung Gusto with a refill card, and if I check my account I'm up to date. But on the phone the PMT Date hasn't changed for two months, and is an unhealthy red. So far advice has been limited to turn the phone off/turn the phone off, and that hasn't worked.
Thanks for any imput.
We are sorry to hear you have come across this issue. Since this has been occurring for a while now & you are not seeing a difference, we would recommend backing your device up & doing a factory reset. These links will show you how:
Backup Assistant: http://www.verizonwireless.com/support/backup-assistant/
Factory Reset: http://www.verizonwireless.com/support/knowledge-base-34374/
Also, not sure who you have spoken with so far, but you may reach our Prepay team directly at either: 888-294-6804 or 866-837-3387.
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