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Pantech Hotshot Destroyed

My Pantech Hotshot is destroyed.  My wife transferred her Pantech Hotshot back to her old LG phone.  Her phone works fine and no loss of data.  Me - Lost everything.  I transferred my number to my wifes Pantech Hotshot and it works - I get calls and texts but my address book cannot be transferred from Backup Assistant to my phone.  I have talked to a Verison Level 1 million tech support and they can't get Backup Assistant to recognize my phone change.  This boggles my mind.  what is Backup Assistant for then?  Does anyone have any suggests for Verison's techie's.

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Re: Pantech Hotshot Destroyed
Customer Support

Hi Tom145,  I am so sorry to hear about your device!  You certainly have a wonderful wife as she was willing to swap phones with you!  Are you getting a specific error when trying to restore the contacts?  Are your contacts still showing online on My Verizon?  Have you tried removing the Backup Assistant app from the phone and re-downloading it?  I look forward to your reply so we can get to the bottom of this!

Thank You,

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