I upgraded one of my phones from the Pantech Jest to a Droid Razr maxx. I am trying to retrieve the ringtones I made (not ones bought) and pictures I took from the phone's memory. When I try to move all to the memory card it stops and says it is incomplete. Why can't I move any of my media to the data card? The phone is no longer activated but I should still be able to retrieve my data off of it. I've tried Backup Assistant Desktop App, but it keeps crashing.