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Pantech phone network failure??

My son has had a Pantech phone that just recently started giving an error message "Network failure" when it comes to texting or placing calls.  His phone is pretty much useless.  Any thoughts that could solve this issue?  No one at the local Verizon store was any help other than having to wait 30 days to get a replacement.  I have turned it on and off, took the battery out and let it sit for 60 seconds, and even tried to do an update with *228, but again unable to place calls.  Thinking we are screwed.

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