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Person I call can't hear me on the Samsung Convoy3

No matter who I call, I can hear them but they can't hear me.  Bluetooth is turned off. 

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Re: Person I call can't hear me on the Samsung Convoy3
Customer Support

That would cause me to have a frown face, CHEBIS26. It’s my belief that there may be a microphone issue, so that was a good step to turn off Bluetooth. Now we are headed towards a potential reset of the phone, but I hope we can avoid it. What recent changes have been made to the device? Has it been dropped or damage? Is the other person able to hear you when using speakerphone on your Convoy3?

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