Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Phone shuts off, screen goes blank
law_walkerla8
Member

My phone stopped working a couple weeks ago. everytime i opened it to text someone the entire phone would shut off. then it would just randomly decide to shut off i my pocket. now i can hear the phone when i turn it on and off, and the keyboard lights still work, but the screen is completely blank. i can still receive texts and probably calls too. what's my best option?

Comment edited to start new discussion.

Message was edited by: Admin Moderator

Labels (1)
0 Likes
Re: Phone shuts off, screen goes blank
SuzyQ
Sr. Leader
Sr. Leader

What phone do you have?  Some of the behavior you describe sounds like it might be a loose battery connection.  A simple fix for this is to add a piece of folded index card or folded paper at the opposite end of the battery from the connection, forcing a tighter fit and better contact.  This worked for my daughter's old LG Env3 when it started randomly shutting down on her.

How old is the phone?  It may just be wearing out?

0 Likes