I have been having the same problem as well. I am getting numerous pix messages which tell me to go to www.vzw.comnewpix-flix-message. I go there and get the run around. It wants me to sign up for a cloud account, then when I try it tells me I am not the manager of the account. I am the only person who has this phone, I am the manager. Anyway, I have tried every link I can find to retrieve my pics and nothing lets me in. How can I get to my pics?
Hi lilithrising - Let's get you into your pictures! Were you presented an option to request Account Manager access? Are there other lines on the account? I am eager to get this resolved!
Follow us on Twitter @VZWsupport
A box pops up and tells me I don't have an active account. When I click the link to create an account it tells me I don't have authorization to make changes to the account. I am the owner and only person on the account. Please let me know how to fix this.
Let's get down to the bottom of this once and for all OK? I'm sure I can assist. I've gone ahead and followed you in the forums. Please follow me back and then send me a Direct Message. We'll work together on a resolution!
Follow us on Twitter @VZWSupport
To try to access my pix I follow the instructions and go to the web address as instructed from my phone. A white box pops up and states that I do not have an active account. I click the link to activate "My free account" and then the next page states "restricted account access." I click "request account manager status." It goes back to the same page. It states that I am an account member, when in fact, I am sole owner of the account. I cannot get past this page. Please let me know how I can fix this problem.
lilithrising We want to make sure you can access you pictures online. What you can try is to unregister the account and re-register for My Verizon as the account owner. Is your phone the one on the account?
Follow us on Twitter