I have never been SOOOOOOOO frustrated trying to get through to a business to talk to a human being. I manage my aged parent's account and they were billed for MB usage....a minute! I just spent over half an hour trying to get this resolved by using the internet and calling numerous toll-free numbers, all of which looped back to the same message.
I am so glad I am not a Verizon customer and I will advertise my frustration...in my pink dress!
Hello preturbed! I can see why you are feeling this way! Allow me to provide you with two options for assistance. First, you can follow and send me a private message. Please be sure to follow ChaunceyM_VZW. I can clear up any confusion about this charge in a few minutes. Lastly, you may call 800-922-0204 for assistance. You will need to enter the wireless number and the last four of the Social Security or Billing Password to be connected to a Rep. I look forward to speaking with you. Have a great day! ^CM
30 mins at min wage is 4x the cost of the charge.. oops
I usually just dial 611 from my phone and speak directly to an agent pretty quick. Mary
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