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Question about voicemail
voljohn
Member

I have an old Samsung Alias 2.  All of a sudden, I can't access my voice mail.  Just started doing that today.  I have 2 voicemails, but when I call voicemail it doesn't ring, and finally times out.

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Re: Question about voicemail
SuzyQ
Sr. Leader
Sr. Leader

Are you using *86 to call your voicemail?  Or speed dial 1 ?  If so, try using your full 10 digit phone number, area code and XXX-XXXX.  See if that works.

If that doesn't work, then maybe call forwarding is set - to disable it if it is set, dial *73, press SEND, wait for the tone.  Then try calling voicemail again.

If these don't work, post back, or go to a Verizon store so they can look at the voicemail setup on your account to see what happened.

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Re: Question about voicemail
vzw_customer_support
Customer Support

@voljohn,

It's important to be able to retrieve your awaiting voice mail messages!  I'm sure we can resolve this for you.  Have you tried what SuzyQ suggested?  Let us know how those troubleshooting steps worked out for you.  Thanks!

AnthonyTa_VZW
VZW Support
Follow us on Twitter @VZWSupport

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