My wife just recently upgraded from an old Samsung SCH-u410 flip phone to her new moto g7(play). First, we didn't realize that her flip phone would be disconnected as soon as the new phone powered on, so we are finding it difficult to find a way to retrieve old photos as none were transferred prior to the phone going out of service. Now we Just realized that she can no longer get to her saved VMs. Some of them are from deceased contacts. Help us please! The ;local store has been no help.