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Retrieving Contact List
markwb
Member

My three year old Samsung Knack just crashed, it will not power up or boot up.  I went to a Wireless Zone store and purchased a Motorola Barrage because I seek just a basic phone.  My problem is that I am not able to download or retrieve my contact list.  Back when I bought the Knack, I recall being able to go online to retrieve my contact list from the Verizon website somehow and download to the phone.  Does anyone have knowledge if such a thing is possible?  I'm running into a wall trying to navigate the Verizon website for info.  Thank You in advance for any help.  

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Re: Retrieving Contact List
SuzyQ
Sr. Leader
Sr. Leader

If you backed up your contact list to Backup Assistant (or the new BUA Plus) before the phone crashed, you should be able to install it or activate it on the new phone, use the same passcode as you had with the old phone, it will recognize a new device and ask if you want to restore you contacts.

Even if it's not a recent backup, it will be better than entering all by hand.

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Re: Retrieving Contact List
sharon2393
Member

When I purchased the cell on 8/4/12 the customer service said he was unable to convert my contacts from my old phone.

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