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Retrieving messages from a device that was turned off
Exrunman
Member

One of our family members was not using her Samsung Brightside for awhile.  It was OFF - thus not actively receiving text messages. I disconnected for a month or so.  I reconnected the device today and she wants to retrieve the texts but is unable to do so. Is that possible?

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Re: Retrieving messages from a device that was turned off
SuzyQ
Sr. Leader
Sr. Leader

Text messages are stored for 5-10 days if they are unable to be delivered because a phone is powered off or suspended.  If they are not retrieved by the device within that time frame, they are lost.

If you reactivate the phone, any texts sent within the past few days will be delivered, and those sent beyond the time frame will not be available.

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Re: Retrieving messages from a device that was turned off
vzw_customer_support
Customer Support

Hi Exrunman,

Oh my! It's important to be able to recover text messages. Was this line disconnected or suspended during the time frame? Do you have Postpaid or Prepaid services? Send details


Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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Re: Retrieving messages from a device that was turned off
Exrunman
Member

PamelaF,

I guess we postpay, whatever is standard. The phone was powered off, but suspended for a month or so. My ill-advised decision since the phone was powered off and not in use for the forseeable future. Dumb me!  Does that answer your question?

Thanks,

Greg

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Re: Retrieving messages from a device that was turned off
Exrunman
Member

PamelaF,

I guess we postpay, whatever is standard. The phone was powered off, but suspended for a month or so. My ill-advised decision since the phone was powered off and not in use for the forseeable future. Dumb me!  Does that answer your question?

Thanks,

runman

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Re: Retrieving messages from a device that was turned off
SuzyQ
Sr. Leader
Sr. Leader

Text messages are stored for 5-10 days if they are unable to be delivered because a phone is powered off or suspended.  If they are not retrieved by the device within that time frame, they are lost.

If you reactivate the phone, any texts sent within the past few days will be delivered, and those sent beyond the time frame will not be available.