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SHAME ON VERIZON FOR TREATING A SENIOR CITIZEN THIS WAY!
dotsie46
Member

I HAVE A FAMILY PLAN WITH 3 PHONES.  MY HUSBAND IS 71, I AM 68, AND MY DAUGHTER IS 30.  WE ARE HELPING OUR WELL EDUCATED DAUGHTER WHO HASN'T BEEN ABLE TO GET A FULL TIME JOB IN HER PROFESSION.  SHE HAS A SMART PHONE.  MY HUSBAND I HAVE FLIP PHONES.  I ACCIDENTLY DROPPED A BOOK ON MY PHONE AND BROKE IT WHILE VOLUNTEERING IN A COMMUNITY LIBRARY.  I CANNOT AFFORD TO BUY EVEN A RECONDITIONED FLIP PHONE, AND I CANNOT AFFORD THE FEE($120.00) TO CANCEL MY PHONE CONTRACT.   VERIZON KINDLY GAVE ME 3 MONTHS WITHOUT FEES ON THE PHONE I CANNOT USE.  NOW THEY WILL BE BIILING ME FOR THE NEXT SIX MONTHS  ABOUT $20.00 A MONTH FOR A PHONE I DON'T HAVE.  I THOUGHT IT WAS A CRIME TO CHARGE FOR SERVICES NOT PROVIDED.  APPARENTLY, NOT FOR VERIZON.  THEY CAN EVEN CHARGE A SENIOR WHO HAS BEEN A GOOD CUSTOMER FOR MANY YEARS.  ONE WHO ALWAYS PAYS THEIR BILL ON TIME.  TRUE, THEY HAVE GIVEN ME REDUCED COSTS FOR NEW PHONES WHEN THE TIME IS UP, BUT ALSO I HAVE ALWAYS RETURNED MY OLD PHONES TO THEM.  I THOUGHT IT WAS NICE THAT THEY PROVIDED AN ENVELOPE TO RETURN THEM IN.  LITTLE DID I KNOW THAT THEY SELL THEM.  ANYWAY, SHAME ON VERIZON FOR TREATING ME THIS WAY!  I'M SURE I'M NOT THE ONLY ONE.

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Re: SHAME ON VERIZON FOR TREATING A SENIOR CITIZEN THIS WAY!
flutterfly8497
Sr. Member

Verizon is still providing the service.  They are under no obligation to give you a phone, yes they do offer many for little to nothing with a contract but they don't have to. If your t.v. breaks, is the cable company responsible for replacing it since without it, you cannot utilize their service? No.

I recently bought a brand new basic phone for my son from eBay for $20. I just asked for the ESN, and made sure the phone was compatible with my account. Once I knew that, I ordered it. Excellent option since he wanted a qwerty keyboard for texting but no touch screen. If you're careful, eBay is a viable alternative that can save you a lot of money.

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Re: SHAME ON VERIZON FOR TREATING A SENIOR CITIZEN THIS WAY!
pherson
Leader

Your age doesn't matter.

You are given the option to purchase insurance. You did not do so. Oh well.

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Re: SHAME ON VERIZON FOR TREATING A SENIOR CITIZEN THIS WAY!
flutterfly8497
Sr. Member

Verizon is still providing the service.  They are under no obligation to give you a phone, yes they do offer many for little to nothing with a contract but they don't have to. If your t.v. breaks, is the cable company responsible for replacing it since without it, you cannot utilize their service? No.

I recently bought a brand new basic phone for my son from eBay for $20. I just asked for the ESN, and made sure the phone was compatible with my account. Once I knew that, I ordered it. Excellent option since he wanted a qwerty keyboard for texting but no touch screen. If you're careful, eBay is a viable alternative that can save you a lot of money.

View solution in original post

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