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Samsung A20 Won't Receive or Send Calls
cozydranch
Member

We just changed an A20 from one of our families lines on an unrelated Verizon account to my husband's number.  It won't make or receive calls, but texting and email work fine.

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Re: Samsung A20 Won't Receive or Send Calls
vzw_customer_support
Customer Support

Hello, cozydranch. Ensuring that all of the features on the line in question are working is our goal. Help is here. I see you stated you just switched it. Did you complete this change via your My Verizon account or did we assist with inputting the Device ID and SIM Card number on the new account? 

 

-Natasha

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