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Samsung Brightside Sapphire not showing updates on computer?
Michael375
Member

On my Samsung Brightside Sapphire, it always says I have an update available. So, I check on the Verizon Update Assistant thing and it said there were no updates. The update that was available when I first got this phone removed the blue menu theme (The special thing about the phone was that it was BLUE, not the ugly orange and green, which I'm now stuck with.) The computer recognizes my phone as a normal Samsung Brightside now, but I'm not sure why. I've tried resetting it, what do I do?

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Re: Samsung Brightside Sapphire not showing updates on computer?
vzw_customer_support
Customer Support

Have no fear, Verizon is here! An inaccurate notification can be a huge inconvenience. It will be my pleasure to assist with the update message on your phone. Just for clarification, may I ask what software and build version do you have on your Brightside? Also, what type of reset did you do on the phone? If you haven't done so already then I would suggest performing a hard reset. Please see link below:

http://vz.to/Q41TFK

Once you have done so then please verify if the notification is gone. If not then please advise. If so then I would suggest restoring your information after completion.

Thank you...
Arnett_VZW
Please follow us on twitter @VZWSupport

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Re: Samsung Brightside Sapphire not showing updates on computer?
Michael375
Member

I just did a hard reset and it did not work. Once I got it back up, it still told me I had a software update. I had to defer it though, because I do not have a data plan. Verizon Update Assistant still does not say I have an update available.

I'm worried I installed the original Samsung Brightside update when I first got the phone, which removed the blue theme (kind of the point in SAPPHIRE, right?).

It's displaying as a Plato on the Update computer app, but it always has.

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Re: Samsung Brightside Sapphire not showing updates on computer?
vzw_customer_support
Customer Support

Hi there Michael375!

Making sure you have the latest software on your device is important! Let's make sure we get you working.

Thanks for trying the hard reset. When you refer to the Verizon Update Assistant are you referring to our computer software here: http://vz.to/12jLTb9

I did see some additional information requested by our Samsung Liason. I've followed you. Can you please follow me back, then hover over my icon and choose Direct Message. Send me a private message with the following information:

1. Device ID (http://vz.to/12FITrD😞
2. Software Version (http://vz.to/11uPYsg😞
3. Your Mobile Number

Melissa_VZW @melissam_vzw
Please follow us on twitter @VZWSupport

<< When requesting a user " DM", (Direct Message), please provide a link to your profile and your full username so "following" is a simple process. >>

Message was edited by: Verizon Moderator

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Re: Samsung Brightside Sapphire not showing updates on computer?
Michael375
Member

edited.jpg

This is what it installed when I first got my phone. I can't find the Utility software, though.

And I followed you! I'm just waiting approval.

<< Image edited to remove private information >>

Message was edited by: Verizon Moderator

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Re: Samsung Brightside Sapphire not showing updates on computer?
vzw_customer_support
Customer Support

I know not having the ability to update your software is frustrating. I'm sorry the hard reset did not work. I recommend contacting Samsung https://www.samsung.com/us/ .Keep us posted.

KinquanaH_VZW

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