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Samsung Brightside turning off when closing the slider
dsengel
Member

I bought my daughter a Samsung Brightside in early June.  It's worked great for her up until the last few days.  When she is closing the slider after sending a text the phone is turning off.  Is anybody else having this problem?

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Re: Samsung Brightside turning off when closing the slider
acraftylady
Sr. Member

If you just got it should be a 1yr makers warranty so I would go to verizon and see what they will do. My son had a phone die at 8 months and they replaced it since it was defective. Mary

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Re: Samsung Brightside turning off when closing the slider
vzw_customer_support
Customer Support

Hello Dsengel!

I'm sure your daughter texts a lot so I'm sure her phone is also turning off a lot.  That's definitely not a good thing.  As the brightside hasn't been on the market for a year yet you should still be under the manufacture warranty.

I would first check for any signs of physical damage that may have caused this.  If there are any cracks or breaks on the slider or around inidcating the phone may have been damaged you would then want to go the route of insurance of you have it. 

If it looks damage free, send me a private message with your contact information so we can get this resolved.


Thanks!

MelissaM_VZW
Please follow us on Twitter @vzwsupport

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